Question 1

What should I expect in my first session?

Accepted Answer

Your first session is an intake appointment — a chance for your therapist to learn about you, your goals, and your history. You won't be pushed to share anything you're not ready for. By the end, you'll have a clearer sense of what therapy might look like and whether we're the right fit. Most clients leave feeling a sense of relief having taken that first step.

Question 2

Do you offer virtual (video) appointments?

Accepted Answer

Yes. All of our clinicians offer secure, PIPEDA-compliant virtual sessions via a platform designed specifically for healthcare. Virtual therapy is just as effective as in-person for most concerns, and many clients appreciate the convenience of attending from home or the office.

Question 3

Is my information kept confidential?

Accepted Answer

Absolutely. Everything you share is strictly confidential and protected under Alberta's Health Information Act. Exceptions to confidentiality are rare and clearly explained at the start of therapy. They apply only in situations involving imminent risk of harm to yourself or others, or specific court orders.

Question 4

Do I need a referral from my family doctor?

Accepted Answer

No referral is needed. You can contact us directly to book an appointment. However, if you have a doctor's letter or previous assessment reports, sharing them can help us serve you more effectively. Some insurance plans may require a referral for reimbursement; we recommend checking with your provider.

Question 5

How long does therapy typically take?

Accepted Answer

Duration varies depending on your goals and the nature of your concerns. Some clients find significant relief in 6–8 focused sessions; others prefer ongoing support over many months. Your clinician will discuss expectations with you early on and regularly review your progress together.

Question 6

What do I do if I am in crisis right now?

Accepted Answer

If you are in immediate danger, please call 9-1-1 or go to your nearest emergency room. For mental health crises, you can call the 9-8-8 Suicide Crisis Helpline (call or text 9-8-8, available 24/7). The Distress Centre Calgary is also available at 403-266-4357.

Question 7

How much does a psychologist cost in Calgary?

Accepted Answer

At South Calgary Psychology Group, individual, couples, adolescent, and child counselling sessions are $235 for a 50-minute appointment. We also offer a free 20-minute consultation call. Many insurance plans cover a significant portion of this cost.

Question 8

What is the difference between a psychologist and a therapist in Alberta?

Accepted Answer

In Alberta, a Registered Psychologist (R.Psych.) has completed a doctoral or master's degree in psychology and is regulated by the College of Alberta Psychologists. They can provide psychological assessments, diagnoses, and therapy. Our clinicians are Registered Psychologists — the highest level of training and regulatory accountability in the province.

Question 9

Do I need a referral to see a psychologist in Alberta?

Accepted Answer

No, you do not need a referral from your family doctor to see a registered psychologist in Alberta. You can contact us directly to book an intake appointment. Some insurance plans may require a physician's referral for reimbursement — check with your benefits provider in advance.

Question 10

What is your cancellation policy?

Accepted Answer

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a fee.

Frequently Asked Questions — South Calgary Psychology Group

Frequently asked questions